What is your return policy?

The easiest way to return your order is to simply cross out your name on the front of the pack, write Return to Sender or circle the return address, and then pop it in your nearest postbox. There's no need to go to the Post Office, as you'll be charged for the return. Once we have received your return we will process a full refund, which should appear in your account within 5-10 working days.

Subscriptions

Consistency is key to getting the best results from your supplement. Our flexible subscriptions ensure you’ll never run out – and save you up to 33% off every order, plus free UK delivery.

You can amend, pause or cancel anytime – and even order multiple packs for bigger savings, fewer deliveries and less packaging.

FAQs

Got a question about subscriptions? Take a look at our frequently asked questions, or contact our Customer Care team to find out more.

How do I pay for subscriptions?

You can pay for your subscription using a debit or credit card, or via Shop Pay – Shopify’s fast and secure checkout that lets you save your details for next time. All subscription payments are processed using a Continuous Payment Authority (CPA), which allows us to take recurring payments automatically.

Please note, we’re unable to accept cheques for subscription payments.

How are payments processed?

We use a secure payment method called a Continuous Payment Authority (CPA). This allows us to process subscription payments and any future orders without you needing to re-enter your details and without us storing your full card information.

Your payments are handled by trusted card networks and authorised providers, keeping everything safe and seamless.

We use CPAs instead of direct debits so you stay in control – you can cancel or update your payment method at any time.

For more info about CPAs, please visit MoneyFacts.

When will I receive my delivery?

Your first subscription order will be sent via Royal Mail 1st Class, so you should receive it within 2–3 working days.

Future deliveries will arrive every 28, 56, or 84 days, depending on your subscription, and are sent Royal Mail 2nd Class.

If you’re outside the UK, delivery will take a little longer – please see our Delivery Information page for more details.

How do I manage my subscription?

You can pause, cancel, or make changes to your subscription anytime by logging into your account. Just click ‘Account’ in the top navigation bar, then find the right product and select ‘Edit my subscription’.

How do I amend my delivery date?

Simply log into your account, click ‘Edit my subscription’ next to the product, and choose a new delivery date that works for you.

Can I cancel my subscription?

Yes – you can cancel anytime, no strings attached.

To cancel online, log into your account, find your subscription, click ‘Edit my subscription’, and select ‘Cancel’ in the bottom left corner of the pop-up.

If you’d prefer to speak to someone, you can also cancel by calling our Customer Care team on 0800 808 5740 or emailing hello@camnutra.com.

What if I take my supplements more or less frequently?

Most of our supplements are designed to be taken daily, to maintain levels of the active ingredient in your body. But if you need more or fewer packs, you can change your delivery frequency anytime. Just log into your account and click ‘Edit my subscription’ to adjust the quantity or schedule.

Is the subscription service available outside of the UK?

Yes! We can deliver internationally, but please note we can't offer free shipping outside the UK. Many customers therefore find it more cost-effective to order larger quantities less often. You can adjust your delivery frequency in your account or call our friendly Customer Care team on +44 1223 750 874 if you need help.

Please see our Delivery Information page for more details.

Are all products available on subscription?

Almost all of our products are available on subscription. The only exception is the larger 120 tablet packs of Prime Fifty supplements – Fighting Fatigue, Healthy Joints, and Strong Bones.

Testimonials

Abs

Excellent customer service. My dealings with FutureYou have been great so far, starting with immediate response from their customer service regarding delivery options and quick and easy set-up of a subscription. Ordered online and received first package the following day!

Gavin

I've had a subscription for over a year now and have been satisfied with their products and impressed with the user-friendliness and simplicity of their website. I'm in business myself and have to say how impressed I am with the level of customer service and professionalism demonstrated by FutureYou. In this day and age, for a business to put their customers before profits is a very rare occurrence and one which deserves appreciation.

Catharine

The email notification from FutureYou Cambridge that the next batch of my supplements is about to be sent is helpful and it is an opportunity to postpone, change or cancel my subscription. My supplements arrive in a timely fashion, well packaged in cardboard, which can be recycled.