Meet our customer support team
Real people. No scripts. Expert advice.
Polly
Head of People and Customer Care
Joined in 2017
“There’s no script, so every conversation is genuine, with a real person who wants to listen and actually help. There’s nothing better than hearing how we’ve helped someone, and it never gets old.”
Here when you need us
When you call FutureYou Cambridge, you’ll always speak to a real person in the UK who will listen, answer your questions and do their best to make things simpler.
We call them Customer Care Experts for a reason. Every team member has in-depth training on the science behind our active ingredients and the health areas they support. They stay on the cutting edge with regular updates from the latest research — plus direct access to our in-house scientific support to answer complex questions.
We’re hugely proud of our team, who have received multiple awards for service excellence and helped us achieve a five-star Trustpilot rating from more than 18,000 reviews.
Larissa
Customer Care Manager, joined in 2024
“We pour our energy into making sure every customer feels heard, supported and cared for. Sometimes just being kind, patient and taking the time to listen can make a real difference.”
Cassie
Senior Customer Care Expert, joined in 2021
“I love learning about our customers’ individual life stories – each one really stays with me. And I love it when I hear their voice and know it’s them.”
Tom
Customer Care Expert, joined in 2022
“We’re more than ‘delay this’ and ‘cancel that’. We know our stuff and we can really help people. I wish more people realised how powerful natural solutions can be.”
Callum
Customer Care Expert, joined in 2023
“Hearing that one of our supplements has helped someone keep doing what they love is so rewarding. It’s great to know how we’ve made a real difference to someone’s life.”
Fahmida
Customer Care Expert, joined in 2020
“Our customers have so much wisdom to share. I really enjoy hearing about their life experiences and the advice they have to give.”
Alex
Customer Care Expert, joined in 2026
“We can be ourselves and have genuine conversations with lovely people, which is a big part of what makes this job enjoyable.”
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