Help & FAQs

There are currently 14 major allergens that must be declared if they're present in products, according to UK regulations.

Some of our products contain soya, milk, fish, crustaceans or molluscs. You will always see any allergens highlighted in bold in the product's list of ingredients.

None of our products contain:

• nuts
• peanuts
• sesame
• celery
• mustard
• cereals containing gluten, wheat, egg, lupin, sulphur dioxide or sulphites.

We confirm that our products are gluten-free and suitable for celiacs and people who have a gluten intolerance.

According to UK regulations, a product can be classified as gluten-free if the amount of gluten is less than 20ppm (parts per million). Our products have been tested by a UKAS-accredited laboratory. They confirmed that no gluten was found when testing our finished and packed products.

Unless it’s specified in the ingredient list, our products do not contain milk.

Our products are tested for the presence of lactose by a UKAS-accredited laboratory. The very small amounts of lactose that can be detected in our products are far below the amount likely to affect sufferers of lactose intolerance.

There is no defined threshold amount in UK legislation for declaring a product ‘lactose-free’. So we've decided to apply the threshold used in Germany of 100mg/100g, or 1,000ppm (parts per million).

All our products that contain below 1,000ppm have been labelled lactose-free.

Yes. None of our products contain any ingredient made with GMO (genetically modified organisms).

In the UK, all products that contain ingredients sourced from genetically modified organisms need to declare this information in the label, in the same way as allergens. If it’s not in the label, you can rest assured there are no ingredients of GMO origin.

To manage your subscription, follow this simple step-by-step guide.

• Log into your account – the icon can be found in the top right hand corner of the homepage.
• Select Subscriptions
• To find the subscription you want to amend, select Manage subscriptions.
• You can reschedule your next despatch date, or the change the quantity or frequency of your delivery. You can also skip a delivery or cancel your subscription.

Alternatively, you can just call our Customer Care team on freephone 0800 808 5740 or email hello@futureyouhealth.com.

They're available 9am – 5pm Monday to Saturday and will be very happy to help you.

For solid tablets, like Turmeric+, we can send you a pill cutter to help reduce the size. Please give us a call on 0800 808 5740 or send us an email at hello@futureyouhealth.com to request a free pill cutter.

If you're taking capsules, you could consider emptying the contents into a thick liquid, like a milkshake or yoghurt.

We recommend that you follow the instructions printed on the packet of your supplement.

All of our products are manufactured to pharmaceutical standards in Good Manufacturing Practice (GMP) facilities.

Most of our manufacturing partners (and our packing partner) are also Medicines and Healthcare products Regulatory Agency (MHRA) and Food and Drugs Administration (FDA) approved.

They also follow Hazard Analysis and Critical Control Point (HACCP) certification practices.

This gives us the confidence that their manufacturing facilities and practices are of the highest quality.

We also visit and inspect them routinely to ensure their facilities are maintained to our standards.

We do not use aspartame in any of our products. The following products do contain sucralose: Super Greens+, Collagen+ and Multi-Nutrient Vitamin Sticks.

No, we have not changed the formulation. As most of our products are made with natural plant extracts, it's common to see a variation in the colour from batch to batch. This is because the colour of the extract (such as curcumin or tomato) can vary depending on the growing conditions and time of the year it is harvested.

This can vary from person to person, and also depends on the product and benefit. These are not pharmaceutical drugs, and won't have an immediate effect.

Some products work in the background, delivering long-term health benefits without noticeable short-term differences.

But for most products, the active ingredient in your supplement needs to build up to sufficient levels in the body to begin to have an effect. In general, you should notice a benefit after 4-8 weeks of supplementation.

If you have a question about a specific product, please contact our Customer Care team for more detailed advice.

Yes. For a charge of £5 we offer a tracked shipping option. Just select this at checkout.

Find out more about our deliveries.

If you’ve ordered directly from us but would like to return your order, you can just send us the unused packs in their original packaging.

Simply cross out your address and circle our return address, which you’ll find on the front label in smaller letters.

If you don’t have the original packaging, please return your order to the following address:

FutureYou Cambridge Returns
Huboo Ref 6099
Huboo Returns
Unit 1, St Modwen Park
Clanville Way
Kington Langley
SN15 5BD

Once we’ve received it, we’ll process a full refund. This should be in your account within 5-10 working days.

Yes, you can place orders on our website or over the phone on +44 1223 750874. You won't need to pay customs charges on any orders of £135 or less.

Guidelines state that custom duties will apply if “the order is more than £135”.